Privacy Policy

Introduction

Roughledge Dwell Psychological Services Ltd ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

Please read this policy carefully. If you disagree with any part of this policy, please discontinue use of our website and services.

Information We Collect

We collect information that you voluntarily provide to us when you express interest in our services, participate in activities on the website, or otherwise contact us.

Personal Information Provided by You

The personal information we collect may include:

• Name and contact details (email address, postal address)
• Information you provide when enquiring about our services
• Clinical information shared during therapeutic sessions
• Payment and billing information
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device identifiers
• Pages visited and time spent on pages
• Referring website addresses

This information is collected through cookies and similar tracking technologies. You can manage cookie preferences through our cookie banner.

How We Use Your Information

We process your personal information for various purposes, depending on how you interact with our services:

• To provide, maintain, and improve our psychological and coaching services
• To respond to your enquiries and communicate with you
• To maintain clinical records as required by professional standards
• To process payments and maintain financial records
• To send administrative information, updates, and security alerts
• To comply with legal obligations and professional regulatory requirements
• To analyze website usage and improve user experience

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you provide explicit consent for us to process your information
• Contractual Necessity: To fulfill our obligations in providing services to you
• Legal Obligation: To comply with professional regulatory and legal requirements
• Legitimate Interests: To operate our business, improve our services, and communicate with you

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Professional Requirements

We may share information with clinical supervisors or other healthcare professionals when necessary for your care, always maintaining professional confidentiality standards.

Legal Obligations

We may disclose information when required by law, court order, or governmental regulation, or when disclosure is necessary to protect safety or prevent harm.

Service Providers

We may share information with third-party service providers who assist with:

• Payment processing and financial services
• Secure data storage and backup
• Website hosting and technical maintenance

These providers are contractually obligated to protect your information and use it only for specified purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Secure video conferencing platforms for sessions
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection and confidentiality

However, no electronic transmission or storage system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or professional standards.

Clinical records are retained in accordance with professional guidelines and legal requirements, typically for a minimum of seven years following conclusion of services. Website analytics data is retained for up to two years.

Your Privacy Rights

Under data protection law, you have rights regarding your personal information:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information in certain circumstances
• Restriction: Request limitation on how we process your information
• Portability: Request transfer of your information to another provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected]. We will respond within one month of receiving your request.

Please note that certain rights may be limited by professional obligations to maintain clinical records or legal requirements to retain information.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and analyze usage patterns. You can control cookie settings through your browser or our cookie preference center.

For detailed information about the cookies we use, please refer to our Cookies Policy.

Third-Party Websites

Our website may contain links to external websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites. We encourage you to review the privacy policy of every site you visit.

Children's Privacy

Our services are not directed to individuals under eighteen years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

International Data Transfers

Your information is processed within the United Kingdom. If information is transferred internationally, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection law.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy regularly.

For significant changes, we will provide more prominent notice or seek your consent where required by law.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Roughledge Dwell Psychological Services Ltd
42 Highbury Grove
London N5 2EA
United Kingdom

Email: [email protected]

Regulatory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: roughledge-dwell.com