Terms of Use

Agreement to Terms

These Terms of Use constitute a legally binding agreement between you and Roughledge Dwell Psychological Services Ltd ("we," "us," or "our") concerning your access to and use of the roughledge-dwell.com website and our services.

By accessing this website or engaging our services, you confirm that you accept these terms and agree to comply with them. If you do not agree to these terms, you must not use our website or services.

Scope of Services

Roughledge Dwell provides psychological support, personal development coaching, and related services to individuals. Our services are delivered remotely via secure video conferencing platforms.

The information provided on this website is for general informational purposes only and does not constitute professional advice tailored to your specific situation. Individual sessions are required to receive personalized professional guidance.

Eligibility

You must be at least eighteen years of age to engage our services independently. If you are under eighteen, services may only be accessed with the consent and involvement of a parent or legal guardian.

By using our services, you represent that you meet this age requirement and have the legal capacity to enter into this agreement.

Professional Relationship

When you engage our services, a professional relationship is established between you and your assigned practitioner. This relationship is governed by:

• These Terms of Use
• Professional ethical standards and codes of conduct
• Relevant UK legislation and regulations
• Any separate service agreement or informed consent document provided

Confidentiality

We maintain strict confidentiality regarding all information shared during sessions, subject to limited exceptions required by law or professional standards:

• When we have reasonable belief that you pose a serious risk of harm to yourself or others
• When disclosure is required by court order or legal obligation
• When necessary for professional supervision or consultation (maintaining anonymity where possible)
• When you provide explicit written consent for information sharing

Confidentiality is discussed in detail during initial sessions, and you will have opportunity to ask questions about its scope and limitations.

Limitations of Service

Not Emergency Services

Our services are not designed for emergency situations. If you are experiencing a mental health crisis, please contact your GP, call NHS 111, visit your nearest A&E department, or call emergency services on 999.

Not a Substitute for Medical Care

Our services complement but do not replace medical treatment. We may recommend consultation with medical professionals when appropriate. You should continue any prescribed medical treatment unless advised otherwise by your physician.

Scope of Practice

Our practitioners work within their professional competencies and ethical guidelines. We may decline to provide services or make referrals to other professionals when issues fall outside our scope of practice.

Client Responsibilities

When engaging our services, you agree to:

• Provide accurate and complete information relevant to your care
• Attend scheduled sessions or provide appropriate notice of cancellation
• Make payment as agreed for services rendered
• Maintain a private, quiet environment for remote sessions
• Engage honestly and in good faith with the therapeutic or coaching process
• Inform your practitioner of any changes in circumstances affecting your care

Fees and Payment

Service fees are as listed on our website and confirmed when you book sessions. Payment is required in advance of each session via bank transfer to the account details provided.

We reserve the right to adjust fees with reasonable notice to existing clients. Any fee changes will be communicated at least thirty days in advance.

Cancellation Policy

You may cancel or reschedule appointments with at least forty-eight hours notice without charge. Appointments cancelled with less than forty-eight hours notice will be charged at the full session rate.

This policy ensures we can manage scheduling fairly for all clients. Exceptions may be made for genuine emergencies at our discretion.

Service Termination

Either party may terminate the professional relationship at any time. Where appropriate and with your consent, we will provide referrals to other practitioners who may better serve your needs.

We reserve the right to terminate services if:

• You repeatedly fail to attend scheduled sessions without notice
• Payment obligations are not met
• You engage in abusive, threatening, or inappropriate behavior
• Continuing the relationship would be clinically or ethically inappropriate

Intellectual Property

All content on this website, including text, graphics, logos, and materials provided during sessions, is the intellectual property of Roughledge Dwell or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

Website Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the website or related systems
• Interfere with or disrupt the website or servers
• Introduce viruses, trojans, or other harmful material
• Collect or harvest information about other users
• Use automated systems to access the website without permission

Third-Party Links

Our website may contain links to external websites operated by third parties. These links are provided for convenience only. We do not endorse or accept responsibility for the content, accuracy, or practices of third-party websites.

Your use of third-party websites is at your own risk and subject to their respective terms and conditions.

Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. While we strive to provide high-quality professional services, we make no warranties or representations about:

• The accuracy or completeness of website content
• Specific outcomes or results from services
• Uninterrupted or error-free operation of the website
• The suitability of our services for your particular needs

This does not affect your statutory rights or our professional obligations under applicable regulations.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services.

Our total liability for any claim arising from our services shall not exceed the fees paid by you for those services in the six months preceding the claim.

This limitation does not apply to liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence.

Indemnification

You agree to indemnify and hold harmless Roughledge Dwell, its practitioners, and affiliates from any claims, damages, or expenses arising from your breach of these terms or your use of our services in violation of applicable law.

Professional Conduct

Our practitioners adhere to professional codes of conduct established by relevant regulatory bodies, including the Health and Care Professions Council and the British Psychological Society. These standards govern professional behavior, ethical practice, and ongoing competency requirements.

Complaints Procedure

If you have concerns about our services, we encourage you to raise them directly with your practitioner or contact us at [email protected]. We take all complaints seriously and have procedures in place to address concerns fairly and promptly.

You also have the right to raise concerns with relevant regulatory bodies if you believe professional standards have not been met.

Data Protection

Your personal information is processed in accordance with UK data protection legislation. For details about how we collect, use, and protect your data, please refer to our Privacy Policy and GDPR notice.

Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, telecommunications failures, government actions, or other force majeure events.

Severability

If any provision of these terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any separate service agreement, constitute the entire agreement between you and Roughledge Dwell regarding use of our website and services.

Amendments

We reserve the right to modify these terms at any time. Material changes will be communicated through website notice or direct communication. Your continued use of our services after changes take effect constitutes acceptance of the modified terms.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

For questions about these Terms of Use or our services, please contact us:

Roughledge Dwell Psychological Services Ltd
42 Highbury Grove
London N5 2EA
United Kingdom
Email: [email protected]